Fair and
easy to follow.

Books and videos

These are delivered instantly, so purchases are generally not refundable once you have downloaded or watched them.

We will refund or fix the problem if you were charged twice, if a file is damaged and we can't fix it, or if you paid but never received access. Please tell us within 7 days of the purchase.

Counselling sessions

Cancel or reschedule at least 24 hours before your session for a free reschedule or a full refund.

Cancellations with less than 24 hours' notice, and missed sessions, are not refundable.

If we have to cancel or can't deliver your session, you'll get a full refund or a free rebooking, whichever you prefer.

Memberships

Cancel any time from My library. Future charges stop straight away, and access to members' content ends when you cancel.

The period you have already paid for isn't refunded. If you were charged without authorising it, or charged twice, we will refund it.

How to ask for a refund

Write to us or message us on WhatsApp with your order reference. We reply within 2 working days.

Approved refunds go back to the original payment method. Your bank usually shows them within 5 to 7 working days.

If a payment fails

If money left your account but your order didn't complete, the payment is normally reversed automatically by your bank within 5 to 7 working days. If it isn't, contact us with the details and we'll help you trace it.